Our Vision
Our vision is to create communities where people have dignity,
respect and genuine opportunities to escape poverty.
To find out more click here
• Our vision, mission and expected
outcomes Download
PDF
• Annual Report 2006 Download
PDF
Our Values
Customer Services
For our customers we will ensure that we:
• Deliver a professional, high quality,
customer focused service
• Celebrate diversity and promote equality of opportunity
• Achieve customer satisfaction
• Pursue continuous improvement
• Promote involvement
• Listen to complaints and action them
• Set and maintain high performance standards and carry
out benchmark comparisons
• Make no false promises but deliver all that we say
we will do.
Employees and Volunteers
We will create a challenging and rewarding
environment for our staff which encourages
• A strong sense of purpose
• Ideas and suggestions to flow up as well as down
• Continuous learning
• Support through effective performance management systems
• Each member to achieve their full potential
• Recognition of individual and team contributions
• Opportunities for career development
• Diversity and equality of opportunity
• Flexible working where this is compatible with the
needs of the Charity |
